After reseting the password an email was received something rather like this from the DWP:-
“You have requested an online reset of your Government Gateway Password: piil91
You should already have the first portion of your password, which was displayed on screen when you requested the reset. Your password consists of a combination of these portions and in conjunction with your UserID can be used to log into the Government Gateway, or to the site where you requested the reset.
As an example, if you received ABC123 as the first portion of your password on screen, and DEF456 in this email, your password would be ABC123DEF456.
Note: This email was sent from a notification-only email address that cannot accept incoming email. Please do not reply directly to this message.
If you have any issues logging in, please go to http://www.gateway.gov.uk/Help/Help.aspx?content=help_help_desk.htm&languageid=0 and telephone the appropriate helpdesk.
Thank you for using the Government Gateway”
Both passwords were put in along with the long, never ending USER ID correctly. Two computers were used with varying software and two people took part (with permission). One person had excellent data entry skills, the other had a degree in Maths. Not one of them could log on to the site (to even remove the CV from Universal Job Search), a good half hour was spent on trying to log in.
They have a Frequently Answered Questions on the website:
Frequently asked questions
If you lose your details it can take up to 7 days for them to post it, this causes extra aggro:-
If you lose your User ID or forget your password, you can request it to be re-sent to you by calling a government department help desk for a service you are enrolled for. You will be asked a number of personal details for security purposes in order to confirm your identity and a replacement User ID or new password will be posted to you within seven days.”