The stress of trying to get on Universal Jobsmatch can make people ill. They are worried about being ‘sanctioned’ if they can’t use it, which means they are unable to pay their bills, feed their children etc. People with mental health issues or learning difficulties can find it very difficult to use.
UJM is still very erratic. People have tried setting up new email accounts several times, and it still doesn’t work. Some people are lucky, but many people still cannot log in, after several attempts. It is really frustrating and wastes time.